Innoplan is one of Singapore leading furniture manufacturing companies in design, manufacturing and marketing of office furniture. Innoplan® believes in transforming creative ideas into works of innovation, aesthetic furniture for the home and office as well as ergonomic children furniture that creates a dynamic working environment for customers.
Welcome to the the Ergonomic Children Furniture Singapore (Innoplan) website, thereby referred to as BuyStudyTable.com
We like to keep it simple; the following points cover our general Terms & Conditions (T&Cs). By ordering products on this site, you agree to be bound by these Terms & Conditions enclosed within this page.
- Our vouchers/confirmation are non-refundable & non-exchangeable.
- You authorize us to use, store, share & process information in order to provide a service to you; this information may be utilized to send you invoices and other communications.
(*Note: we don’t hold financially sensitive information like credit card / bank accounts on our servers).
- The company reserves the right to cancel, change and/or refund all purchases made on the website; any decision made by the company in this regard is considered final and binding.
- Replacement and/or extension of expired voucher is not permitted.
- Each vouchers cannot be used in combination with other offers.
- In addition to these Terms & Conditions each voucher has product / offer specific conditions listed (in case of any conflicting terms, the company’s decision is considered final).
- For more information regarding warranty of any particular products, kindly refer to product specification for more details.
Delivery Terms & Conditions
- The Ergonomic Children Furniture Singapore’s delivery team is proficient in ensure customer’s product are wrapped properly for a safe delivery.
- Our deliveries slot are made in general from Monday to Saturday, from 9am to 5pm.
- Our logistic team do not provide service on Sundays and Public Holidays.
- Order & Delivery is only applicable to addresses within Singapore.
- Unless otherwise stated, items will be delivered within 7 – 15 days after purchase.
- Products under the 3DD (3 day delivery) category will be delivered within 3 working days
(excluding weekends & public holidays).
- The company cannot be held liable for delivery delays caused by 3rd party vendors and unforeseen circumstances.
- Ergonomic Children Furniture Singapore (Innoplan) reserves the right to change the delivery date and time should any unforeseen circumstances arise in the midst of delivery.
- There will not be exact delivery delivery timing provided. Our logistic team will provide delivery time range, however not guaranteed due to unexpected circumstances.
- Delivery is FREE for purchases that exceed $500 to one location within Singapore.
- For orders below $500, our delivery fee is at $50 to one location.
Delivery Arrangement / Address
The delivery time slot that you selected online is only tentative. Our logistics team will contact you 1-2 working days prior to your selective delivery date (indicated on your Sales Order) to confirm your final delivery timing and delivery address. We will informed you the estimated delivery time frame.
Our logistics team will cross check with you on your delivery address during their phone call/SMS message to you. Please ensure that the full delivery address mentioned is correct (including property’s unit number, block number and postal code). If you wish to change your selected delivery address, please notify and inform our logistic team during their phone call/ SMS message to you.
- In the unfortunate case where the correction is not made before the delivery or being not present to receive delivery while our delivery man arrived at your location, there will be surcharge of $80 as additional re delivery fee.
- If you have missed our call, our team will SMS the information to you. It’s compulsory to reply as acknowledgment and confirm your final delivery timing and delivery address. If we do not receive your SMS acknowledged within 24 hours of our message sent, your scheduled delivery will be cancelled/waived for that day. Kindly contact us again for the re delivery schedule and subjected to our delivery slot availability; we may have to take up to 6-7 days to reschedule the delivery slot.
*Subject to our delivery slot availability
The customer is required to apply entry permit and place any deposit to the building management for moving goods into their premises.
Upon receipt of the item(s) delivered, damage(s) detected by the receiving personnel should be reported on the spot to the delivery team, before the departure of the said team.
We’re encourage receiver to proceed item inspection before signing the delivery order as that represents the acceptance of the item(s) received to be in condition appropriate for usage and without damage.
If our customer detect any damage or defects e.g knocks, dent or cracks, kindly contact us immediately via phone call 6482 0091 before signing the delivery order.
Standard Return Terms & Conditions
Ergonomic Children Furniture Singapore (Innoplan) will gladly accept most returns for merchandise in new, unused, and undamaged condition within 7 days from delivery date.
- The returned merchandise must be in its Original Condition*, original packaging and accompanied by proof of purchase and warranty; otherwise the return will not be honored. The item is to be in its original delivered condition with packaging intact along with any free gifts/ accessories received.
- Wall-mounted items such as shelving units will not be accepted once they have been mounted.
- Customers will be responsible for all return shipping charges.
- If our Logistics team will be picking up the item for your place, there is an additional $30 for pick-up fee surcharge. Alternatively, you may choose to self-return the item to our store; within our office hours.
- You must obtain a ‘Return For Inspection’ (RFI) number from Ergonomic Children Furniture Singapore (Innoplan) before returning the merchandise. We will not accept any returned merchandise without an RFI number. To obtain an RFI number contact a customer Service specialist by email customer service at email@example.com
- While applying RFI number, it’s compulsory to provide information as below:-
(1) Reason of return
(2) Provide photos and/or videos accompanied by a detailed explanation
(3) Provide Sales Order Number
(4) Contact person & contact number
Our customer services team will acknowledge upon item is accept to being return.
Original Condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized, laundered or altered in any way.
We will not bear the refund if return is defective or damage appears during the return progress.
Standard Refund Terms & Conditions
Customer refunds and/or adjustments will not be issued until we have received your item back and it has been inspected. Refunds are process within 14 business days upon receipt of returned item.
Once the item has been collected by us and evaluated, then the refund will be performed.
Ergonomic Children Furniture Singapore (Innoplan) reserves the rights to reject a return if we deem the condition of the item to be contradicting to our policy.
Order Cancellation Policy
If you wish to cancel the order, kindly contact our customer service team via email
at least 48 hours before delivery date.
Regulatory Compliance regarding the protection of personal data
The user’s ultimate finality by providing data to Innoplan Technology Pte Ltd & Innoplan Creative Pte Ltd is to become a new client and therefore receive the submission of information on activities and or services related to participation in the various draws / deals and internal historical and statistical purposes. The personal data of our users are stored in database owned by Innoplan, which guarantees the appropriate technical and structural actions to prevent structural integrity and security breaches of personal information provided by the user.
Please refer to the form of payment we accept.
Credit Card via PayPal